Welcome to NovaMane Studio. We are dedicated to providing premium personal care products and a fully transparent shopping experience. Because we stand behind our fulfillment network, we offer an industry-leading return and delivery guarantee to ensure you are always protected.
We want you to shop with absolute peace of mind. You have 60 calendar days from the date your order was placed to request a return.
Zero Return Fees: Your first return on any order is completely free. We do not charge restocking fees, and you do not have to pay for return shipping.
Condition: To maintain strict health and hygiene standards for our scalp care brushes, the item must be unused, free of hair or product residue, and in its original packaging.
We track every shipment meticulously. While standard delivery typically takes much less time, global logistics can occasionally experience customs or carrier delays. If your package has not been successfully delivered to your door within 40 days after shipment, you are eligible for an immediate, 100% full refund—no questions asked.
Your purchase is fully insured during transit. If your item arrives damaged or tracking details officially indicate that the package is “lost in transit,” please notify our support team immediately. We will issue a 100% full refund to your account or dispatch a brand-new replacement right away, based entirely on your preference.
Starting a return is simple and low-friction:
Email our support team at support@novamanestudio.com with your order number.
Our team will verify your order within 24 hours and email you a prepaid, trackable return shipping label.
Print the label, secure it to your original packaging, and drop it off at the designated shipping carrier.
Once the carrier scans your return package or your delivery transit claim is verified, your refund is approved. Following standard global banking and card network regulations, your credit will automatically be applied back to your original credit card or payment method within 5 to 10 business days.
For all questions regarding your order, shipping statuses, or returns, please reach out to our dedicated support channels:
Support Email: support@novamanestudio.com
Registered Address: 30 N Gould St Ste N, Sheridan, WY 82801 US