A: We process all orders within 1 to 3 business days. Once shipped, standard insured delivery takes between 7 to 15 business days. A real-time tracking link will be emailed to you the moment your package departs our fulfillment center.
A: We fully insure your shipment. In the extremely rare event that your package experiences carrier or customs delays and takes longer than 40 days from shipment to arrive, we will instantly issue you a 100% full refund or send a brand-new replacement at no extra charge.
A: Yes, completely! We want you to shop with absolute confidence. We offer an industry-leading 60-day free return policy from the date your order is placed. If you need to return your unused brush in its original packaging, simply email us at support@novamanestudio.com and we will send you a prepaid, trackable return shipping label.
A: All standard international shipping rates are handled at checkout. However, any local customs duties, tariffs, or clearance fees imposed by your specific country’s border regulations post-delivery remain the sole responsibility of the buyer.
A: Because our automated system routes orders directly to fulfillment queues to guarantee fast shipping, any cancellation or address change requests must be sent to support@novamanestudio.com within 12 hours of purchase.